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FAQs

How much does shipping cost?

We offer free worldwide shipping.

Can I return my product for a refund?

Yes. We offer a 30-day money-back guarantee from the date of delivery. If you're not fully satisfied with your order, simply email us at admin@steelshape.co with your order number, and we’ll issue a full refund — no questions asked.

Are there any customs/import fees?

Customs duties and import taxes are the responsibility of the recipient. These charges are determined by the destination country’s regulations and are not controlled or collected by us.

When will my order be shipped?

Your order will be shipped within 2–4 working days.

Custom orders ship 2–4 working days after you approve the design, which is sent within 1–3 working days of purchase.

How can I track my order?

After we produce and ship your metal silhouette, you will receive a shipping confirmation email where you will find your tracking number, which you can use to track your order.

How can I use a discount code?

After pressing "Check out", you will find a box that says "Discount code" which you can use to enter your discount code. Make sure to click "Apply".

Can I check out if my bank does not use USD?

Yes, you can do that without a problem. Your local currency will be converted to American dollars when processing your payment.