FAQs
Shipping and Delivery
What countries do you ship to?
We offer free UPS Express / FedEx Express / DHL Express shipping to every country in the world.
When will my order be shipped?
Your product will be shipped within 3- 5 days after placing your order.
Custom orders are shipped within 3- 5 days after you have confirmed the design. The custom design is created and sent to you via email within 5-10 working days.
When will I receive my order?
All orders are shipped with UPS Express / FedEx Express.
Orders placed in Europe are delivered within 3-7 business days.
Orders placed in the USA and Canada are delivered within 3-7 business days.
Shipping to the rest of the world takes 4-12 business days.
How much does shipping cost?
We offer free worldwide shipping. This means that you don't pay anything for shipping no matter where you are.
Are there any customs/import fees?
In most cases, UPS/FedEx/DHL does not require customers to pay any import fees. However, any additional charges or fees incurred during this process are beyond our control and would need to be managed accordingly by the recipient.
How do I track my order?
After we produce and ship your metal silhouette, you will receive a shipping confirmation email where you will find your UPS/FedEx/DHL tracking number, which you can use to track your order.
You can also simply press the "Track Shipment" button inside of the email, and it will take you directly to UPS's/FedEx's/DHL's site, where you will be able to track your order.
Where do you ship from?
All orders are shipped from our warehouses in Europe.
Product Questions
How can I hang my metal silhouette?
Each metal silhouette comes with a hanger attached to the back for easy hanging on a nail or hook.
How are the metal silhouettes made?
We laser cut our silhouettes from 2 mm thick steel, hand polish them to ensure the product's durability, and cover them in black matte, ensuring a look that's both minimalistic and tailored to last a lifetime.
Lastly, the hanger is attached to the back of the silhouette, so it can be hung with just a single nail. In addition, we also put two 1.6 cm long screws on each side to give the silhouette a 3D look.
Can I hang my metal silhouette outside?
Yes! All of our silhouettes are fully covered with waterproof powder coating, which ensures that your silhouette does not start rusting even if it rains.
What is powder coating?
Powder coating is a dry finishing process created by an electric charge that causes a dry powder to fuse to the surface of the metal. It is used to create a hard finish that is tougher than regular paint. Powder coating is also resistant to chipping, scratching, and water.
Custom Orders
I can’t find the car model that I’m looking for!
No need to worry. We can design a silhouette of any car, bike, boat, and any other vehicle and turn it into metal art. All you need to do is input the model name of the car or any other vehicle. You can do that here.
How do custom orders work?
After you place your order, we will start working on the custom silhouette design of your provided car. When the design is ready, we will send it to you via email for your confirmation. If you see any issues with the design, we will adjust it to your liking and email the revised design to you for your confirmation. After you confirm the design, we will cut it from metal, hand polish it, powder coat it, and ship it to your home.
Do you only make metal silhouettes for cars?
We can create a metal silhouette of any vehicle, including motorcycles, planes, or even ships. You can place a custom order here.
Returns
Can I return my product for a refund?
Yes, we offer a 30-day return policy. Our return policy allows you to return the metal silhouette within 30 days of delivery. You must cover the shipping costs.
What happens if my product arrives bent?
Despite our best efforts to package our products securely, they can sometimes get bent during the shipping process due to their unusual size and form.
In this case, please send us images of the damaged product, and we will send you a replacement as soon as possible.
Do I have to pay for returns?
Our return policy allows you to return the metal silhouette within 30 days of delivery. You must cover the shipping costs.
Payments
How secure are your payments?
We use Stripe and PayPal to process all payments. It is a highly encrypted and secure platform that prioritizes customer protection and also holds merchants accountable.
What payment methods do you offer?
We accept major credit and debit card providers such as MasterCard, Visa and American Express as well as payment services like PayPal and Apple Pay.
How do I use a discount code?
After entering the checkout page, you will find a box that says "Discount code" which you can use to enter your discount code. Make sure to click "Apply".
What currency is the store in?
All of our prices are shown in American dollars (USD).
Can I check out even if my bank does not use USD?
Yes, you can do that without a problem. Your local currency will be converted to American dollars when processing your payment.
Contact Us
I want to change or cancel my order!
We are here to help. Please contact us as soon as possible, and we will apply changes or cancel your order if it hasn't been shipped yet. You can reach us by contacting admin@steelshape.co.
How can I contact you?
The easiest way to contact us is by emailing us at admin@steelshape.co. Usually, we respond within 24 hours.